Devolutions RDM Training Services for Academic Staff
Equipping your campus technicians, network coordinators, and lab managers with the practical skills needed to maintain, secure, and operate Devolutions RDM.
Targeted Training for Every Level of Campus IT
We structure our training modules around the specific day-to-day responsibilities of academic technology teams.
Day-to-Day Operations & Support
Designed for student workers, departmental lab assistants, and tier-1 helpdesk support personnel who need to initiate remote sessions securely without reconfiguring network parameters.
- Navigation of client tree structure and quick search tools
- Launching and managing multi-session RDP and SSH connections
- Using credential injection without viewing stored passwords
- Session troubleshooting, reconnection, and basic error logs
Advanced Administration & Multi-Vault Management
Structured for lead systems administrators responsible for managing data sources, vault hierarchies, role permissions, and integration with campus directory services.
- Configuring SQL Server backends and Devolutions Server (DVLS)
- Automated synchronization with Azure AD / Active Directory
- Implementing granular Role-Based Access Controls (RBAC)
- Creating standardized workstation and server connection templates
Auditing, PAM & FERPA Governance
Focused on IT directors, CISOs, and compliance managers ensuring that remote access architecture satisfies state and federal privacy mandates.
- Configuring comprehensive session recording and keylogging
- Integrating Devolutions RDM with central SIEM / Syslog
- Enforcing multi-factor authentication (MFA) & checkout policies
- Conducting quarterly access reviews and compliance audits
Flexible Training Delivery Formats
Our California-based engineers travel to your campus to train your staff directly in your physical computer lab or conference center.
Scheduled via Zoom or Teams with hands-on remote breakout labs, perfect for distributed staff across multiple school sites.
Every training engagement includes customized procedural documentation tailored to your exact campus network naming conventions.